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Optimized IT is regional in scope, providing Managed IT Services to small to mid-sized organizations including Business, Not-for-Profit, and K-12 markets. We are seeking a highly skilled Systems Administrator with good client communication skills and an appetite to solve problems.
Job Summary:
The Help Desk Support Technician will be primarily responsible for the Tier 1 level of support for Optimized IT and all Optimized IT’s clients. This role will also involve interaction with Optimized IT’s other support departments in times of escalation needs. On-call availability will be required. Technician will be competent in all facets of Desktop, PC Hardware, and Customer Service.
Functions/Responsibilities:
- Provide Help Desk support and troubleshooting for client end-users
- Actively monitoring Optimized IT’s ticketing system for inbound client tickets
- Remediating issues with Optimized IT’s customer’s workstation and/or software
- Proactive remediation of any issues discovered with services and/or products offered under the Optimized IT portfolio
- Provide continual status updates to customers regarding trouble tickets.
- Open internal trouble tickets on Optimized IT vendor hardware/software issues and assign to and work with appropriate groups to achieve resolution.
- Create trouble tickets for detected issues that are defined as “Out of spec”.
Desired Competencies and Skills:
- Strong knowledge of Windows Desktop Operating Systems
- Strong knowledge of PC Hardware and associated peripherals
- Strong knowledge of Microsoft patching Windows Desktop Operating Systems
- Some experience of Networking including Subnets, NAT, DHCP, DNS, etc.
- Experience with Microsoft Server is a plus
- Experience with Virtualization is a plus
- Experience with Firewalls is a plus
- Experience with macOS is a plus
- Attention to detail and accuracy
- Good time management skills and able to multi-task
- Excellent organization skills
- Ability to work well and communicate with all areas of the company as well as external customers and vendors
- Advanced PC/keyboard/navigation skills
- Highly motivated, energetic, self-starter
- Adaptable to change and able to work under pressure
Perks:
- An easy-going environment and culture (we all enjoy what we do)
- The flexibility to work from home (we run a hybrid office (Mon-Tues in office; Wed-Fri Work from home)
- A Stand-Up Desk and your own lego set on your first day!
- A Proactive Approach to Ongoing Training to help you develop life-long skills
Physical Requirements:
- Highly mobile position. May require lifting (up to 50 pounds) of computer, server or network equipment and related accessories.
- Writing and typing abilities required for computer functions.
- Requires standing, walking and driving a vehicle for extensive periods of time.
